Muzaffarpur, Brahampura, Sanjay Cinema Road Prop. Dhiraj Singh
8459874963 7050165733 Quick WhatsApp
Back to Home
Legal & Compliance

Privacy Policy & Data Protection

Official privacy terms governing data collection, doorstep service records, and customer confidentiality for Rudra RO System under Indian law.

Business Entity: Rudra RO System (Prop. Dhiraj Singh)
Registered Service Office: Brahampura, Sanjay Cinema Road, Muzaffarpur, Bihar - 842003
Direct Contact: +91 8459874963 | +91 7050165733
Compliance Framework: Digital Personal Data Protection (DPDP) Act 2023 & IT Act 2000 (India)

1. Information We Collect

To deliver prompt, reliable doorstep RO water purifier repair, installation, and AMC maintenance services in Muzaffarpur, we collect necessary customer information when you interact with our site, submit booking forms, or contact us via WhatsApp/Phone:

  • Personal Contact Identifiers: Full Name, Mobile Phone Number, WhatsApp Number.
  • Service Location Data: House/Premises Address, Landmark, Ward, and Area in Muzaffarpur for technician dispatch.
  • Purifier Unit Details: Brand (Kent, Aquaguard, Pureit, Livpure, Blue Star, Local/Custom), System Type (RO+UV+UF+TDS), Installation Type, and reported technical issues.
  • Service History & AMC Records: Service dates, replaced spare parts (pumps, membranes, filters), payment receipts, and AMC contract duration.

2. Purpose & Use of Customer Information

Your personal information is processed strictly for legitimate service fulfillment and business operations:

  • Scheduling and dispatching certified technicians to your doorstep for RO repairs and TDS testing.
  • Generating transparent cost estimates and service invoices.
  • Sending timely reminders for scheduled AMC filter changes and routine maintenance.
  • Responding to service inquiries, warranty claims, and emergency repair requests.

3. Strict Non-Disclosure & Anti-Spam Commitment

100% Data Confidentiality Guarantee

Rudra RO System strictly guarantees that your personal phone number, WhatsApp contact, and physical home address will NEVER be sold, rented, leased, or shared with third-party marketing companies, advertisers, or telemarketers.

4. Technician Dispatch & Safety Standard

Your service address is shared exclusively with our assigned, identity-verified service technician for the sole purpose of reaching your location. All technicians adhere to strict professional conduct and safety protocols.

5. WhatsApp & Communication Consent

When you click "Quick WhatsApp" or submit a booking request, you consent to receiving operational communications regarding your service appointment, technician ETA, job completion details, and AMC updates. You may opt out of promotional updates at any time by messaging "STOP".

6. Cookies & Browser LocalStorage

Our website (rudrarosystem.in) uses minimal browser localStorage strictly to store your language preference (English or Hindi) for seamless navigation. We do not use tracking cookies, cross-site trackers, or unauthorized analytics scripts.

7. Legal Rights under DPDP Act 2023

Under Indian privacy laws, customers have full rights over their personal data:

  • Right to Access & Verification: Request details of stored service and billing history.
  • Right to Rectification: Update or correct your contact address or phone number.
  • Right to Erasure: Request permanent removal of your contact record from our active database once warranty periods expire.

8. Grievance Redressal & Contact Officer

For any privacy inquiries, data modification requests, or grievance redressal, please reach out directly to the Proprietor:

Grievance Officer: Dhiraj Singh (Proprietor)
Office Address: Rudra RO System, Brahampura, Sanjay Cinema Road, Muzaffarpur, Bihar - 842003
Mobile Support: +91 8459874963 / +91 7050165733
Working Hours: Monday – Sunday: 8:00 AM – 9:00 PM

Return to Homepage